I am currently employed as Lotus Notes administrator in the Select Group. I am actively seeking a progressively responsible and client-oriented position in the Lotus Notes Administrator role, where proven decision making and trouble shooting skills will be used for improving organizational productivity.
As a certified System Support Specialist, I have been maintaining the Lotus Notes / Domino R5 and 6.5 environments since June 2005 which includes the implementation, administration, functionality and end-user-support of Lotus Notes on a Windows Platform.
Experience
Select Group on June 2005- Present
Lotus Domino Support / Technical Support
Administering IBM Lotus Domino 5x/6.x: Managing Servers and Users
Managing Servers
Monitor existing Domino Servers
Using the Server console window
Automating Server Tasks
Enabling Transaction logging and console logging
Decommissioning a Server
Setting up Server Monitoring
Monitoring Server Performance
Perform common server maintenance troubleshooting tasks.
Evaluate current Domino infrastructure for changes to facilitate maintenance.
Configuring and Monitor mail routing, including:
Testing mail routing
Enabling message tracking
Monitoring mail delivery
Monitor mail Statistics
Testing mail connections
Restarting the Router
Forcing mail to route
Managing dead and undelivered mail
Enabling SMTP routing
Configuring basic and advanced settings for SMTP routing
Restricting mail flow to and from Internet
Resolving Server Problems including:
Solving authentication and authorization issues
Troubleshooting connection problems
Troubleshooting replication problems
Solving agent manager issues
Recovering from a server crash
Implementing Performance Tuning
Setup and Configure of the Notes.INI settings on the Domino Server
Compacting databases, Fix corrupted Files
Resolving and Managing Users:
Trouble shooting workstation Problems
Recovering from a workstation crash
Troubleshooting database issues
Troubleshooting connection problems
Tracking user mail messages
Installing the Notes client Software
Setting up the Notes workstations
Backing up ID Files
Specifying desktop settings using policies
Setting Up Server Monitoring:
Identifying mechanisms for collecting server information
Starting the Statistic Collector task
Creating event generators
Creating event handlers
Choosing a notification method in an event handler
Creating Probes
Enabling agent logging
Troubleshoot common mail setup Problems
Solve common update Problems and troubleshoot deployment problems
Setting up the replication schedule to synchronize Domino system databases in the domain
Technical Support – Helpdesk (Aviva Life Insurance India Pvt.Ltd) (May 2004- May 2005)
Understand and document customer needs
Ensure Response Time and Resolution time Objectives are met
Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a 300-user environment. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 2000 Professional, Windows XP, MSOffice, Lotus Notes email, Internet connection and hardware/ Peripherals.
Install and troubleshoot various packaged applications in the Windows environment including Lotus Notes 6.5, Talisma, Webform, MSOffice, and Windows 2000 Server administrative Tools (User Management) etc
Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to higher tier.
Keeping an Open file communication with my manager and peers and inform them of any new issue that may arise.
System Administrator – (Vipin & Associates) (Jan 2002-April 2004)
Installation, Configuration, Monitoring and Administration of Windows 2000 & XP
Install and configure Squid Proxy server.
Enabling Non Authorized, non Restricted Chatting and Browsing Access through Squid Proxy.
Installation and configuration of Both Windows & Linux based operating system and related application
Configuration of Client machines includes Installation of Operating System, Development Packages, E-mail Clients (Outlook Express / Outlook 2000), Printer, Internet and Antivirus
Education
B.Sc Computer Science 2001 Bangalore University
IBM Certified Associate System Administrator - SR 2606834 (97%)
E.Commerce (First Computer Study Center) 1 Year
Hardware & Networking (Private Institution) 1 Year
Declaration
I hereby declare that the information’s furnished above are true and correct to the best of my knowledge and belief.
Bangalore Anil Kumar
08/05/08
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