Date of birth: 26th of March 1976
Tel: (+ 20 2) 4308 606
Mobile: (+ 20 10) 6000 756
Syria Mobile (+963 98) 444 505
E-mail: aym76@hotmail.com
Ayman Mahmoud
WORK EXPERIENCE
1- July 2005 – to present – Director of Information Technology
Four Seasons Hotel Damascus, Syria
- Win 2003 Server & Prof., Micros System, POS, Opera Sales & Catering , Tiger Call Accounting System and Scala Administrator, Lotus Notes mail & database , Skpere system ( Human Resources system ),
- Opera PMS , ver 2.6 , Serenata @mail , Micros 9700
- Opera Sales & Catering
- Hardware Maintenance and Software Support.
- Wireless Coverage in all public Areas & suites
- Budgeting for all IT related issues
Solution IP Billing system for High speed internet
2- May 2003 – July 2005 – Assistant Director of Information Technology
Four Seasons Hotel Cairo at the First Residence, Egypt
- Win 2000 Server & Prof., NT, Micros System, POS, Delphi, Call Accounting System and Scala Administrator, Lotus Notes mail & database , Humpay system ( Human Resources system ),
- Fidelio Ver 6.22 , Micros POS 8700
- Hardware Maintenance and Software Support.
- Resolved internal systems problems and deal with TCP/IP protocols.
- Assembled and repaired PCs.
- Assisted users with PC problems.
- Administrated a LAN with a leased line in all the Hotel
- Task force in Four Seasons Resort Sharm El Sheikh from 15 of June till the 1st of July 2003 (Covering the MIS department alone in charge )
- Nomadix Billing system for High speed internet
3-February 2002 – May 2003 - Information Technology Supervisor, Four Seasons Resort Sharm El Sheikh, Egypt- Opening Team
- Network Design
- Hardware Installation
- PBX Programming
- Oracle, NT, Win 2000 Server & Prof., Micros System, POS, Delphi, Call Accounting System and Scala Administrator, Lotus Notes mail & database , Hits system ( Human Resources system ),
- Opera Version 1.44 ,Micros POS 9700
- Resolved internal systems problems and deal with TCP/IP protocols.
- Attend and trained on Opera system “First installation in Egypt & the middle east”.
4-April 2001 – February 2002 - Concierge Agent, Four Seasons Hotel Cairo , Egypt- Opening Team
Nominated as Employee of the month October 2001
Job Description:
• The ability to communicate with all departments, Airport greeter, Drivers, Messenger to ensure the smooth assistance of guest’s proper information handling and guests expectations and follow up on guest request.
• The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests’ requests or requirements; anticipates guests needs.
• The ability to properly handle incoming and outgoing mail telexes packages and faxes.
• The ability to recite all hotels services, hours of operation.
• The ability to respond properly in any hotel emergency or safety situation.
5-April 2000 – April 2001 - Four Seasons Hotel Cairo, Egypt- Opening Team
Nominated as Employee of the month March 2001
6- June 1997 to April 2000 Hardware & software technical support, Ask Computer Company, Cairo, Egypt
Owned and managed my own company.
Responsible for managing a team of 20 people .Worked as hardware & software technical support engineer, also trained staff on hardware & software and technical selling skills.
Computer Skills: Excellent
Basic, Dos 6.22, Windows 95, 98, NT, 2000, Xp, Office 98, 2000, Xp
(WinWord, Excel, Power Point, Database)
Hardware & software technical support, Internet, Web pages, lotus notes 6.5.1
MCSE for Windows 2000 professional
Administering domino 6 operating fundamentals
Admin. domino 6 building the infrastructure
Administering IBM lotus domino 6: managing servers and users
Experience in supporting an upgrade from R5 to R6.
Using Network Neighborhood, Micros System, Fidelio 6.20
• Networking layout and designer.
• Experienced with most IBM Word - Processing and Spreadsheet Packages.
• Very good in Programming Languages: Basic, COBOL, Pascal and Visual Basic.
• Ability to use all PC Software.
• Experience in using different products and tools such as: UNIX, HP Open view, TCP/IP, Windows NT, IOS, Routers, Hubs, Switches, Problem/Incident tracking systems, etc.
Languages:
Arabic: Mother Tongue
English: Excellent
French: Excellent
EDUCATION
1998 Bachelor of Arts, Art, Ain Shams University,
French Section
Grade = Good
Freres School
Hobbies:
Computers, music, reading, sports {Football, ping-pong, Tennis, Volleyball}
Driving cars
Special Skills
• Wide experience with electronic work and manual jobs.
• Good speech abilities and Public Relations.
• Ability to learn.
REFERENCES
Furnished upon request |