OBJECTIVE:
To obtain a position as a Lotus Notes Administrator or a System Engineer.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Troubleshoot desktop / laptop problems, system application issues, Blackberry issues, Right fax, Iron-mail and other assorted hardware and software.
Provide technical support for both Corporate and Branch user environments either remotely or via phone support
Provide user support 24 hours a day, 7 days a week or as needed
ESSENTIAL KNOWLEDGE, SKILLS & LICENSES:
12 years experience in client and administrator side system support
Experience and certified in Domino, Lotus notes, Right fax, Blackberry enterprise server and Ironmail.
Extensive experience in Windows 2003 server , XP client support, Active-directory and Exchange.
Proficient in working with Windows NT4.0, Windows 2000 server and Windows 2003 server
EXPERIENCE:
Ameriquest Mortgage Company, Irvine Ca Nov 04 to March 06
System Engineer II ( IT Infrastructure Dept, Groupware)
Provide Domino, Lotus notes R5, R6, (desktop 6.5.4 ), Rightfax and BES (blackberry Enterprise Server), Iron-mail Cluster and failover server support in the design/development and support of enterprise level systems in applications. Define design, develop, install, document, maintain and troubleshoot via phone or remotely using terminal services and Ultra VNC. Serve as a team leader in projects and as back-up to manager. Responsible for Lotus notes template upgrade using Designer element to protect user’s folder and clear any error such as common UI. Supported users and helpdesk by using ID manager or Enterprise fax manager to create Lotus database by using Designer element or install pump packages. Responsible for monitoring the servers for pending mails, inbound and outbound traffic. Experience with Database Replication, HUB, SPOKE, Master Address Book.
Nissan Technical Center North America, Arizona
Senior Technical Support – messaging( Domino and Exchange) Administrator Mar 01 to Oct 04
Primary person for the implantation and deployment of 300+ Windows 2000 & XP including Japanese clients for the entire Nissan Technical Center environment in Arizona , consisting of 300+ desktop and laptop users. Responsible for testing newly acquired desktops, laptops and servers for Technical Center. Provide application support for several programs including but not limited to; Visio, Microsoft Office, Outlook client, Lotus Notes, Helpdesk system tracker and many more. Assisted in the migration of RAS, SMS, Tivoli and Netscape user to Microsoft Outlook. Responsible for the configuration of all handheld devices such as; Palm Pilots, Blackberry) for upper management. Provide support for user workstations and system servers. Troubleshot issues either remotely or provided users with phone support. Responsible for managing and training contract workers and new support personnel on all in-house system technology. the support team. CBQ-VPN- Aided with instructing students on NT 4.0, TCP/IP, WINS, DHCP, security setup, and monitoring principles, as well as Enterprise Management and network bottleneck concepts.
Warner Bros, Turner Tech, Burbank, CA
System Support Specialist Dec 98 to Feb 01
Provide 3rd level system support to customers and analysts with troubleshooting system related issues, application related issues, networking related issues. Support provided via on-site, phone support or remotely (using VPN or PCAnywhere). Additionally, responsible for training for over 3000 system users running Windows 95, Windows 98, Lotus Notes and MS Office applications in an NT environment. Clear understanding and troubleshooting ability of Lotus Notes 4.6.2-R5 clients. Ability to control and monitor Access to databases (ACL). Knowledge of account creation, deletion, and renaming. Familiar with SMTP routing and customize replicas. Experienced with various types of HTTP clients and IMAP clients. Support MAC 9.0 Operating Systems. Installed, modified and repaired computer hardware and software. Supported Netscape Communicate, File Maker Pro, Apple Share IP 6.0, MS Office, MS Exchange, Now up to date.
Boeing, IBM, Long Beach, CA
Field Tech Engineer Aug 96 to Nov 98
Create, verify and reset user accounts via User Manager for domains. Add computer accounts to domains using Server Manager. Troubleshoot network connectivity and access issues utilizing Netuser, VPN-Assited IS analysts with troubleshooting and resolving hardware, network connectivity, User security, software and printer questions for 8000+ end users in a Windows 9x, NT4.0, and Novell 3.11 environment. Support NT Workstation 4.0, Windows95, Internet Explorer 5.5, DOS and DHCP (TCP/IP). Support users onsite with their IBM, Macintosh Computer related and HP LaserJet printer problems. Provide reports to the Director of Information Technology on trouble tickets & inventory reports.
EDUCATION:
A.S. degree in Computer Information System - El Camino College
A.S. degree in Computer Science - DeVry Institute Of Technology- Southern California
A+, MCP Win2k, Apple, Dell, Compaq, IBM Mobil, Desktop, Server and Hewlett Packard printers Certified.
Domino, Lotus notes and Rightfax certified. |