MICHAEL A. JANECKA
106 Chatsworth Street
Cary, North Carolina 27513-5187
(919) 468-9991 [H]
(919) 946-7303 [C]
mjanecka22@aol.com
NETWORK TECHNICIAN ~ CISCO ADMINISTRATION ~ DESKTOP SUPPORT
TECHNICAL EXPERTISE ♦ CUSTOMER ORIENTATION ♦ QUALITY FOCUSED
Proven technology and network engineering background, outstanding technical problem solving skills. Team leadership responsibility and transferable career focus on leading technology teams, supporting advanced network operations, building customer-driven IT system and solutions.
TECHNICAL SKILLS SUMMARY
Hardware : Dell PC’s, Laptops, Servers, HP Compaq PC and Servers, IBM 3270 Emulation, VPN Setup, New PC Rollout
Software & OS: Windows 98 / NT / 2000 / XP, Microsoft Office 97 / 2000 / 2003, Remedy, Ghost Imaging, Norton, Trend Antivirus, Installations, Novell GroupWise, Cisco IOS 12
Network Protocols: TCP/IP, RIP, EIGRP, OSPF, Spanning-tree protocols
Routers & Switches: Cisco Routers: 1700, 2600, 4000 / Cisco Catalyst 1900, 2800, 2950, 3900
LAN Technology: Ethernet, Fast/Gigabit Ethernet, FDDI
WAN Technology: T1/T3, and E1 services, Frame-Relay, HDLC, PPP, ISDN PRI/BRI, DSL, X.25, ATM
Other Tools: Ethereal Sniffer, Cat-5 cable crimping / cutting / punchdown / testing, Fluke
PROFESSIONAL PROFILE
• Versatile technical support professional with expertise and 12 years of experience in the IT field, specifically in the areas of PC Technician, Desktop Support, and Network Technician.
• Gained transferable skills and advanced experience working in the Federal and State Governments, Computer Services, Financial Services, and Telecommunications industries. Able to work with a wide variety of technologies, operating systems, and different hardware manufacturers. Outstanding team player, communicator, and team leader.
• Dynamic and engaging trainer, mentor, and coach with experience in training personnel to use software applications and various hardware devices. Integrated project manager and team player. Builder of cohesive teams, partnering on business solutions and implementations. Communicates technical matters and benefits to non-technical people effectively, articulates a shared vision.
• Trained in configuration of access lists and router configuration, network security and high security system setup procedures/equipment.
• Strong and diverse proponent of continually updating skills through education, professional certifications, and special project leadership.
• Looked to as a team leader, who is known for completing the job, taking on new projects, developing comprehensive solutions for network systems, LAN Engineering, IT implementations, client technology support and implementation needs.
• Broad understanding of technology, programming, network design, and issues related to team based personnel philosophies and team protocol that directly impacts technology issues; able to assist clients with the assessment of future technology needs, problem resolution/analysis, vendor partnership arrangements, and purchasing recommendations for cost and functionality enhancements.
EDUCATION, CERTIFICATIONS AND SKILLS
STATE UNIVERSITY OF NEW YORK, New Paltz, NY
Bachelor of Science in Management
SUFFOLK COMMUNITY COLLEGE, Brentwood, NY
Associate in Science in Business Administration
WAKE TECHNICAL COMMUNITY COLLEGE, Raleigh, NC
Cisco Networking Academy
Project Management
» CompTIA: A+ and Network + Certified
» Completed Cisco Networking Academy CCNA Program
» Completed an advanced Cisco routing class, CCNP BSCN
» Completed training in IT Project Management
EMPLOYMENT HISTORY
NORTH CAROLINA DEPARTMENT OF CORRECTION, Raleigh, NC
Network Technician (2003 – Present)
Proof of Performance & Selected Achievements:
• Coordinate and execute the installation, maintenance, and repair of voice, data, and video network systems, data circuits, lines, switches, and other related network technologies for the North Carolina Department of Correction. Provide Desktop and Network support in a Novell environments running Windows XP Professional. Support Microsoft Office 2003, Visio, and MS Project.
• Resolve network related work requests, performing project reviews and evaluations, before, during, and after completion to ensure adherence to technical specifications and/or agency/institutional standards.
• Implement routing solutions of low complexity for customers by following standards operating procedures. Understand standard technologies and systems to support operations and to independently resolve routine problems association with networking hardware, software, protocols, routers, hubs, and switches (CISCO).
• Understand and conduct root cause analysis to identify problem causes not just symptoms. Make decisions on appropriate courses of action for unique problems. Serve as primary point of contact for troubleshooting and networking technician functions.
• Manage the integration of operation systems and platforms, including relationships in data network design, network hardware and software. Understand functional systems integration issues and components of technology to diagnose routine problems. Identify trends in reoccurring problems and assist in the design and implementation of solutions.
• Conduct new equipment purchases for the fiscal year as needed.
ACCESS TEMPORARIES, Melville, NY
Desktop & Network Support (2000 – 2002)
• Provide comprehensive desktop and network support for Windows 98/2000, Novell, MS Office 97/2000, TCP/IP, and IPX for a high performance call center with 750+ users in a hybrid NT and Novell environment.
• Primary support systems include Outlook, internet Explorer and LAN connectivity. Coordinated and implemented a rollout of all Windows 998 and 2000 scratch installations, equipment moves, imaging and re-imaging.
• Hands-on expertise includes:
- Building server rack units
- Network printer setup
- RAS and VPN connectivity for remote users
- Manage drive mapping, password resets, and ID creations.
LYNCH, JONES & RYAN, New York City, NY
Trading Floor Support (1-11/2000)
• Provide desktop support to the trading floor. Set up and configure PC’s; installed Microsoft Office suite and supported all Instinet, Reuters & Bloomberg applications.
• Offered support and assistance with equipment moves from downtown to midtown Manhattan, NY.
• Manage and complete Cisco router and Catalyst switch setup and configuration projects.
BANCTEC SERVICE CORPORATION, Plainview, NY
Field Technician (1997 – 1999)
• Coordinate onsite warranty repair services for Dell and Compaq desktops, laptops, and servers.
INTERNAL REVENUE SERVICE, Holtsville, NY
Computer Technician (1995 – 1997)
• Installed and repaired PCs, printers, and peripherals. Installed programs and various operating systems for use with proprietary IRS systems and software. |