Over 9 Years of strong experience in Lotus Notes Administration, Project Management, User Support, Systems Administration, Technical Troubleshooting and Customer Relationship
Currently Working with ITC InfoTech India Ltd.,
RAJEEV SENGUPTAA
12 A, S. M. P. Sarani, M.J Apartments, Flat No. 2 A
Barrackpore, Kolkata 700112
Mobile: 919830007137
gssrus@yahoo.com
rajeev.senguptaa@itc.co.in
PROFESSIONAL SUMMARY
Experience in:
? Operating Systems: Windows NT 4.0, Windows 95/98/2000/XP/2003, UNIX and
Linux, OS400 on iSeries.
? Software: Lotus Notes R5/R6/R6.5/R 7(Beta), Lotus Sametime, Oracle,
Unicenter – RCO, Unicenter - SDO, Microsoft Office/Proxy,
Lotus Smartsuite, Citrix, Arcserve, IMSS (Interscan Messaging
Security), HP Open View, MS Outlook with Domino,
? Programming Languages: Lotus Script R5/R6, C, C++, Shell Scripting on Unix.
? Strength: Anchoring Projects based on Lotus Notes and Domino.
Customer Interaction, Notes and Domino
Administration and Server / User troubleshooting, Domino
Application Development, Integration of Domino Application
And Mail with Non – Domino Applications like Oracle, SAP,
etc, TLS, Securing the Mail Infrastructure, iNotes (Webmal),
? Networking: Good Concept of LAN / WAN Routing, VPN, Leased Lines,
VSAT.
? Hardware: Intel servers, desktops and laptops, Network printers, Hubs,
Routers and Switches.
Certifications/Training:
? Completed “Certified Lotus Professional” in Lotus Domino Administration – 2005.
? Completed the training of ITSM from ITC in 2004.
? Completed the training of Lotus Domino (R5) Administration from Wipro Infotech India Ltd – 2002.
? Completed the Advanced Diploma in Software and Programming from Tata Infotech Ltd – 1997.
? Completed the Diploma in Computer Application from Lakhotia Computer Center – 1995.
EXPERIENCE
ITC InfoTech India Limited, Kolkata Since 01st September 2003
Technical Support Executive
Job Profile: -
? Independently Executing the Notes Consolidation Project. The project involves reduction of Domino Servers in ITC, thus reducing number of Licenses and administration overhead. Calculating bandwidth requirement, Server Sizing based on consolidated CPU Usage, Memory, Disk Space, NIC, etc.
? Customized with Lotus Script and automated process so that the Migration of mails from one Server to another Server require minimum Local Support and transparent to the Users.
? Anchoring Development and Implementation of Domino Projects, related to Administration and Development. Testing, documenting and Implementing new features of Domino based on Customer requirements.
? Handling a group of 6 Central Administrators for Domino and Notes Support across 9 Divisions of ITC and Other Group of Companies, comprising of 10,000 Users in a mixed environment of R5 and R6.5 Servers and clients, ensuring all calls / problems reported, get resolved within specified SLA, acting as one point contact for Higher Escalation Level for the team from the Customers.
? Planning Mail access topology, Sizing Central Domino Servers, based on load, infrastructure, with other Central Services like the IT Security team, Network Management Team, Hardware Support Team, etc.
? Independently configured Domino Cluster with the Datacenter Servers for Mail Fail Over.
? Independently executed the Project for enabling TLS between ITC and BAT through kolkata SMTP Gateway and Bangalore SMTP gateway.
? Designed and Implemented the Mail Access Mechanism from Internet from the Secure Zone comprising of 3 DMZs in compliance with ITC’s Security Policy and Audit.
? Daily monitoring and maintenance of the Lotus Notes / Domino Servers and Cluster environment to minimize Service hindrance.
? Planning and Anchoring Customization of Address book, Mail Templates, Monitoring Tools and reports for better Security, customized features and Monitoring ease of the Central Notes Administration team.
? Communication with Customers on New Feature Release, Arrangement of Training related to new feature of Lotus Notes. Arrangement of Downtime for maintenance related activities on the Domino Servers, Convincing them about the reasons for failures during Server Crashes thus ensuring minimum escalations, Consulting and Understanding the Customer Needs and planning the Development / Deployment of the same.
? Jointly Designed, Presented, Documented and Implemented the Disaster Recovery for all 15 Domino Servers that will not be consolidated.
? Implemented Transaction Logging for Central Servers for better performance.
? Installed Same Time server and Integrated Instant Messaging with Mails and few applications for online awareness.
? Anchored the deployment of Unicenter Remote Control on all Domino Servers across ITC for remote capture while debugging a problem.
? Implemented Security on Gateway Servers for restricting users from sending /receiving Internet mails.
? Implemented “Restricted Access” to selective users on the Primary address book with Extended ACL feature.
? Design and suggest for new network connection or enhancement on the existing Bandwidth for the Messaging Infrastructure based on Customer Requirements and New Projects.
? Discuss with Cross functions like Security Team, Network team, Hardware Maintenance Team etc., for analyzing improvement areas proactively.
Compaq (HP) - Kolkata July 2002 – Aug 2003.
Customer Support Executive
Job Profile: -
? Active Member of the Facilities Management Operations (Managed Services) at ITC’s Kidderpore Factory.
? Key Focus Area was providing L1 and L2 Support for Lotus Notes Client and Servers.
? Other job responsibilities include Asset management and Software license tracking, Virus Control, LAN/WAN management, Desktop management and standardization, Backup and Restore operations management, Support for a customized Personal Administration and Management System (Oracle as Backend), Quality Management System, Security and Access services, Server Management,
? Responsible for 300+ desktops and two servers using Lotus Notes/Domino. Notes used as primary email platform.
? Attending the third level Domino / Notes related Calls in critical situations.
? Independently Developed a Library Management system in Lotus Notes as required by the Customer.
? Monitor; troubleshoot Replication related issues for System Databases in Lotus Notes at regular interval.
? Registering / Recertifying / Renaming / Transferring Users, Groups and Server as and when necessary and standardizing the Mail File Access Controls as per IT Policy.
? Merged two separate Domino/Notes systems into the system used by the current company.
Wipro Infotech India Limited (Trough Franchisee) – Kolkata June 2000 – July 2002.
Customer Support Engineer
Job Profile: -
? At HDFC Bank Primary Focus Are Include Lotus Notes R5 Administration and troubleshooting.
? Actively participated in migration from CC Mail to Lotus Notes Release 4.5. Independently executed further version upgrades on Domino Server from 4.5 to 4.6 to 5.0.5 to 5.0.8
? Other areas of responsibility include Asset management and Software license tracking, Virus Control, LAN/WAN management, Email management, Desktop management and standardization, Novell and NT Server Management, Backup and Restore operations management, Security and Access services.
? At PriceWaterHouse Coopers primary responsible was Stability of Lotus Notes in the PWC network (in the entire world domain).
? In addition, the other responsibilities include services like Helpdesk Management, Lotus Notes R5 Client Support, Lotus Notes User Management, and administration.
? Asset management, Virus Control, LAN/WAN management, Email management, Desktop management and standardization, Backup and Restore operations management (under Unix, Linux, Solaris, Win NT environment), security and Access services
? At AMRI APPOLO Hospital Lead a team of the Facilities Management Operations (Manage IT)
? Handling two Sites of AMRI APOLLO as Site-In-Charge. The facilities management service Primary responsibility was to Support customized Hospital Information System software, Security and Access services, Server Management. The whole unit is performing continuously well which in turn stabilized the account and we got excellent feedbacks from the customers in review meetings.
? Implementing multiple domains, PDC and BDC for maximum usage of network.
? Administering a dedicated domain with user accounts for file printing and sharing with duplexing, disk mirroring and disk stripping with parity.
Webtech Systems, Calcutta June 1999 – June 2000.
Faculty
Job Profile: -
? Taking Classes on DOS, Windows, Unix, C-Language, MS – Office, SSAD, Programming Techniques, etc.
? Preparing the Study materials after referring to related books available in the Market.
Tata Infotech India Limited, Calcutta December 1998 – June 1999.
Faculty
Job Profile: -
? Taking Classes on Windows, Unix, C-Language, MS – Office, SSAD, Programming Techniques, etc.
? Conducting presentations on Computer awareness to encourage students for admission.
EDUCATION
Pursuing MCA From Sikkim & Manipal University (2nd Semister) 2004 - continuing
B.Sc with Physics, Chemistry & Mathematics, Calcutta University 1994 - 1996
Advanced Diploma in Computer Application and Programming from tata Infotech Ltd 1996 - 1997
PERSONAL DETAILS
Date of birth: 19th June 1976
Marital Status: Married
Languages known: Bengali, Hindi and English
Age: 31 Years
Place of birth: Calcutta, India
Father’s name: Mr. Swapan Sengupta
REFERENCES
Available on request |