RICHARD J SCHUMANN
37 Harvest Lane (302) 463-1514
Hockessin, DE 190707 richard.Schumann@comcast.net
SUMMARY
Information systems professional specializing in software development. Hands-on experience with all phases of the system development life cycle, combined with extensive experience in resolving client/server hardware and software problems. Possess an earnest desire to continue to nurture my current project management, developer and administrator skills. Ability to communicate technical issues to users of all levels: end users, programmers/ developers, and executives and to utilize comprehensive system knowledge to assess client needs and recommend appropriate solutions. Emphasis in designing/building enterprise application solutions using Lotus/Domino/Sametime capabilities.
• Development of Lotus Notes/Domino R6, R5, R4.6, R3.x client applications, which include form, view, agent, and workflow development and web enabling of Notes databases using @Command/Function, Lotusscript, Javascript, CSS (Cascading Style Sheets) languages.
• Strong customer focus with excellent interpersonal skills and communication skills
• Lotus Notes Domino/Sametime Administration in R6, R5 and R4, R3.x, which includes setup of mail, accounts, certification management, management of database ACL’s, resolution of Lotus Notes client issues, and other administrative activities related to Lotus Notes, Domino, and Sametime 6.5.1
• Extensive experience in resolving client/server hardware software problems, specifically in aspects of supporting and maintaining MS Windows workstations
• Outstanding ability in desktop configuration and technical support
• Windows NT 4.0, Windows 2000 Administration
• Blackberry Enterprise Server 4.1 Administration
PROFESSIONAL EXPERIENCE
UNISYS CORPORATION, Blue Bell, PA JULY 2006 – Present
Analyst, Tier 3 Incident Management Team
Member of the Incident Management Team (Tier 3 Operational Support) which is responsible for 24x7x365 support of the infrastructure and services. This includes Lotus Notes/Domino, Anti-virus, Anti-Spam, Internet Email, Collaborative Technologies, Instant Messaging, Mass Mailings, and Wireless technologies. Responsible for maintaining and improving Operational Level Agreements (OLA’s) for all services while ensuring resolution of complex technical issues with internal/external teams. Influence and implement change towards improving processes and technologies. Drive operational process improvement and best practices by maintaining operational services for audit-readiness. Ensures all operational excellence tools, utilities, etc. comply with quality processes and requirements. Domino environment extends world-wide and is in excess of 104 Domino Servers and 7,000+ Release 6.5.x end-user Lotus Notes clients.
BANK OF AMERICA, Wilmington, DE JANUARY 2006 – JUNE 2006
Vice President, Manager, Lotus Notes/Domino/Sametime Administration & Development
Responsible for managing the transition of legacy MBNA America Bank Lotus Notes applications into The Bank of America IT environment. Participated in numerous project teams related to building business requirements of legacy Notes applications for Bank of America environment. Was responsible for the retiring and transitioning of legacy MBNA America Bank Lotus Sametime users into Bank of America’s Microsoft Communicator instant messaging platform.
MBNA AMERICA BANK, N.A., Wilmington, DE 1994- 2006
Vice President, Manager, Lotus Notes/Domino/Sametime Administration & Development
Responsible for managing the day-to-day operations of the enterprise Lotus Notes/Domino/Sametime environments. Provide team support and strategic guidance in the development &administrative tasks involving Lotus Notes. Develop goals for the Department as it relates to infrastructure, hardware, software, and projects. Assist in gathering requirements and formulating project plans for new and existing development work. Responsible for directing the development and maintenance of legacy Lotus Notes applications for the enterprise utilizing Release 6.x software. Responsible for the migration of R3.x clients and servers to Release 4.5, from Release 4.5 to Release 5.x, from Release 5.x to the current Release of 6.5.4. Responsible for gathering, designing, testing, and implementing Lotus Notes database requirements from various departments. Provide on-going development and client support. Responsible for the development of nearly 97% of all MBNA America legacy Lotus Notes applications. Have developed applications for the following business areas of MBNA Bank: Quality Assurance, Compliance, Privacy, Information Security, Support Services, Corporate Insurance, Senior Executive Management, Internal Investigations, Audit, Operational Risk Management, Basel, Marketing & Control, Business Development & Operations, Customer Advocates Office, Customer Operations & Fulfillment, Centralized Education, Executive Protection, Threat Management, Security, Operations, Portfolio Risk Management, SSE, Group Operations, Distributed Systems. Strong vision for enterprise/integrated self-help applications leveraging a Corporate Directory application for management of user, visitor, vendor, and contractor Person objects. Developed web-based forms process for automating form workflow. Application hooks into DB2, Informix, Oracle, and Access back-end databases. Integrated Domino Everyplace, Sametime, and Esker Enterprise Fax solutions for application functionality.
E.I. DUPONT DE NEMOURS & COMPANY, Wilmington, DE 1981-1994
Product Support Engineer, High-Speed Centrifugation Products, Medical Products Division
Provided national and international consulting support on the company’s medical product centrifuge line, specializing in high-speed centrifugation products. Provided field service design input to new product development. Participated in product development projects, representing field service requirements. Prepared services plans, spare parts forecasts (national/international levels), authored service manual theory of operation/troubleshooting flowcharts, and electronic/electro-mechanical diagrams. Established preventive maintenance procedures and schedules, administered limited roll out plans and education for field service engineers. Designed and procured specialty tools required maintaining product line. Developed state of the business reports (metrics, parts consumption, warranty transfer revenue matched against warrants costs/expenses and provided ad-hoc reporting as required by the Product Support group. Coordinated and moderated product integrity meetings, product interface committees, selling price list quarterly reviews, and quality information request resolution. Trained as an ISO9001 Inspector. Authored and reviewed technical documentation and provided advanced technical education to domestic US and international field service engineers and distributors. Developed in-house system application and training guides. Analyzed instrument failure data and generated reports that define the problem, corrective actions, and the state to the business (cost of quality).
BALDWIN PIANO & ORGAN., Honolulu, HI 1977-1980
Salesman, Artist
Piano and organ salesman for the Baldwin Piano & Organ Company. Performed on behalf of Baldwin Piano & Organ as local artist at various functions promoting the Baldwin electronic organ product lines, both spinet and console electronic models. Consistently a high sales performer.
UNITED STATES MARINE CORPS, multiple duty assignments 1973-1977
Sergeant
Graduated with honors from Parris Island Recruit Training Depot, Parris Island, SC. Meritoriously promoted on 3 occasions through the rank of E-4 (Corporal). Resigned at the rank of E-5 (Sergeant). Schooled in aviation electronics for CH-46, CH-53, Cobra, Huey rotary wing aircraft (helicopter), F-4J, A-4, and A-10 fixed wing aircraft at Millington, TN A-School for approximately 13 months. Conducted OJT and B-School education at Santa Ana, CA LTA (Lighter Then Air) helicopter base. Finished 4 enlisted year tour in Kaneohe Bay, HI First Marine Brigade Avionics Intermediate Maintenance Activity (IMA) level Headquarters & Maintenance Squadron-24. Repaired autopilot, inertial navigation, stability augmentation systems (SAS) at the component level. Performed with the United States Marine Corps Drum & Bugle Corps (percussion - snare).
CERTIFICATIONS
Lotus Administration Specialist – Release 6/6.5
Currently pursing Certified Lotus Professional - Domino R6 Developer/Administrator certifications
Certified Lotus Principal - Domino Administrator R5
Certified Lotus Principal - Domino Designer R5
Certified Lotus Principal - Domino Administrator R4.6
Certified Lotus Principal - Domino Designer R4.6
Novell CNA, CNE
Dale Carnegie Public Speaking
Batalas ISO9001 Auditor Training
Xerox Need / Satisfaction Sales
Commercial Pilot, Fixed wing, high performance, single-engine (no longer current) |