Lotus Notes / Domino Administrator
Stephen S. Constantine
6171 Palomino Drive
Allentown, Pa. 18106
Cell Phone: (610) 366-2125
E-mail: stephenconstantine@rcn.com
Web Resume: http://www.lebnanco.com
Summary: Lotus Notes / Domino Administrator, with 10 years extensive hands-on 2nd & 3rd level support, installation, upgrades, e-mail & server-to-server migrations, server builds, configuration, troubleshooting, classroom and one-on-one training experience. U.S. Citizen, can travel domestically & internationally.
Since 1995, a self-employed incorporated consultant, for The U.S. Department of Commerce at The U.S. Census Bureau (twice), American Water, Hewlett-Packard at Wachovia Bank, Atofina Chemicals, Novartis Pharmaceutical, Carpenter Technology (CarTech), The City of Philadelphia, Pa., IBM at United States Federal District Courts, Mercedes Benz (DaimlerChrysler), Quest Diagnostics, Ernst & Young, U.S. Tobacco, Federal Reserve Bank of Philadelphia, Hoffman-LaRoche, Johnson & Johnson, and Pfizer.
Dedicated team player, analytical, observant, excellent oral and written communication skills, and 'do-whatever-it-takes-to-get-the-job-done' approach.
Hardware: HP Proliant DL385, Compaq Proliant DL380, DL580, & DL760, 1500, 1850, 4500, 6500R, and 8500 Servers, RS6000 Servers, HP/Compaq/IBM/Toshiba laptops, The Charm: 7100T (T-mobile), 7100I (Nextel), 7130E (Verizon) , and 7250 (Verizon), 7290 (T-Mobile), 7520 (Nextel).
Software / Tools / Firmware: Lotus Notes R3.x, 4.x, 5.0.12, 6.5.5, TrendMicro ScanMail for Domino, TrendMicro ScanMail for Lotus Notes, TrendMicro Control Manager, TrendMicro Add-On Agent, BlackBerry 4.0 Desktop Manager SP1, Domino BlackBerry Server 2.2, Microsoft Project, ADT(Automated Deployment Toolkit for Lotus Notes), Active Directory, Ehealth Report Generating Tool, IBM iSeries Navigator, Tivoli Desktop Administrator, BigSky Remark Unified Messaging Assistant for Lotus Notes, Sametime Connect, QuickPlace, TeamRoom, Domino Web Access, iNotes, Putty Terminal Client, WinSCP File Copy Program, Compaq SmartStart, Compaq Array Configuration Utility, Remote Insight Board Lights-Out Edition, Remote Desktop Connection, HP IP Console Viewer, System ROMPAQ Firmware, Option ROMPAQ for Smart Array 5300 Controller, SecurePath, Microsoft TechNet, Citrix, Netfinity Service Manager, ServerAdmin Plus, CMT(Binary Tree Common Migration Tool), Notes Upgrade Services Wizard, Spirian Migration Tool, Exchange Administrator 5.5, Outlook 2003, Exchange, GroupWise, CC:Mail, Schedule Plus, Veritas NetBackup, Arcserve, Fax for Domino, RightFax, Domino.Doc, SnagIt Screen Capture Software, Peregrine Service Center, Heat, Remedy, HPOpenview Service Desk, Netman, Magic Solutions, Utopia , Applix, Netop Remote Control, NetMeeting, LanDesk, PC Anywhere, LapLink, DameWare Remote Control, Inoculan, Norton Anti-Virus, McAfee GroupShield, Microsoft Server Manager.
Operating Systems / Platforms: WIN95/98/NT/2000/2003/XP, AS/400, Novell, Unix, Linux
Employment History: Self-employed consultant since 1995 for these clients:
U.S. Department of Commerce at Bureau of Census, Suitland, MD
Lotus Notes / Domino Administrator: June 2005 – January 2007
SSS (Special Sworn Status) Individual: Contract employee hired to assist the Census Bureau on work authorized by Title 13, subject to same confidentiality requirements as regular Census Bureau employees.
Daily management, analysis, and troubleshooting of 9000+ Lotus Notes 6.5.2 mail files/users, and monthly server maintenance on 49 Domino 6.5.5 Hub, Mail, SMTP, Application, Quickplace, Sametime, VoiceMail, Archive, and Development servers.
Daily monitoring of critical server tasks, analysis & problem resolution of misc. events log files, data drive disk space, clubusy.nsf for replication conflicts, statrep.nsf for errors, mail.box's for dead mail, replication events cluster replication, troubleshoot mail file rules & purge rules, replace design of improper mail templates,
Troubleshoot and resolve server crashes, open PMR”s with Lotus, including submitting NSD files for analysis.
Upgraded the Bureau’s internal email antivirus system from TrendMicro ScanMail for Lotus Notes 2.6 to TrendMicro ScanMail for Domino 3.0, including TrendMicro Add-On Agent, Service packs and patches, on Hub, Mail, Archive, SMTP/MTA, and Quickplace Servers.
Applied updated Lotus Notes 6.5.2 mail template to mail and archive mail files on 24 servers.
Installed BlackBerry Desktop Manager 4.0 SP1, on client machines, and synchronized Notes 6.5.2 Client with users
handheld devices.
Rebuilt Notes Archive Server using Remote Desktop Connection
Create online scheduled server archiving for select users, troubleshoot mail archiving, including synchronizing documents and rebuilding archive profiles.
Created a Mail-in DB for collecting diagnostic files, as a repository for Automatic Diagnostic Data Collection (ADC) Tool, corresponding MIDB document, modified server diagnostic configuration settings, and forced server crashes in the lab.
Run/analyze Cluster Report showing primary mail files, without corresponding cluster replicas, and Replica Report showing database replica id’s that do not match.
Secondary responsibility for BigSky Remark Messaging/Voicemail Servers and Account Requests
Secondary responsibility for Trend Micro ScanMail software on Notes Servers.
Secondary responsibility for Monthly Server & Mail Reports to management.
Secondary responsibility for Quickplace Servers, including unregistering places in Place Catalog, renaming directories, registering and unlocking new place names in Place Catalog using qptool command.
Use Remedy to document issues.
American Water, Hershey, Pa.
Lotus Notes / Domino Administrator: November 2004 – May 2005
Resolve outstanding Notes tickets/issues for 5,000+ Notes users and work on/close @ 30 to 50 tickets daily.
Register, rename, recertify, & delete users, move users to new certifier & new mail servers, modify person docs, troubleshoot mail routing, database access issues, out of office agents, modify location docs, create mail-in databases, ACL / Mail / & Multi-Purpose Notes Groups.
Resolve Calendaring & Scheduling issues, create Group Calendars.
Use ServerAdmin Plus to audit Notes multi-purpose Group security and ACL lookups.
Created private view on local copy of NAB showing sortable Format Preference for Incoming Mail and Full Name columns for each user.
Move primary mail files on AS/400 to mail archive directory as part of user deletion process.
Using Designer, modify database form fields per user request.
Research & document notes.ini parameters & server doc settings for approximately 20 mail, hub, application, web, fax & test servers.
Issue Sametime licenses to new users, send URL to users to download Sametime to desktop with instructions on creating Sametime password.
Troubleshoot Sametime Meeting connectivity issues due to WinXP SP2 upgrades on client machines.
U.S. Department of Commerce at Bureau of Census, Suitland, MD
Lotus Notes / Domino Administrator: May 2004 - November 2004
Provide daily monitoring, analysis, troubleshooting & management of 4000 Lotus Notes mail users.
Backup responsibility for National Processing Center Notes Mail, Application & Development Servers.
Generate monthly Notes Mail, Application Server Availability & Notes Mail Traffic reports.
Create Event Generators/Handlers and SNMP traps to allow HP Openview monitoring of Domino Servers.
Modify Notes.ini file to add QuerySet Handler, Event Interceptor, & Collect tasks to support SNMP Queries, Traps, & Domino Statistic Threshold Traps.
Increased mail file quotas for 4000+ users and Mail-In Databases
Discovered & resolved issue of 75 mail files missing template, & protected user created folders against design changes, while replacing the mail template.
Move view rebuild subdirectories on 40 servers to data volume to accommodate view rebuild disk space issues & modified notes.ini settings parameter on server configuration document to change subdirectories path.
Create incident reports relating to system outages & Change Control documentation for changes to be implemented in messaging environment.
Open/Close Remedy tickets for error message issues on mail servers.
Installed and configured TrendMicro Scanmail on Quickplace servers.
Test debugging parameters on Notes Lab Mail Server to troubleshoot server issues.
Hewlett-Packard at Wachovia Bank, Charlotte, NC
Groupwise & Exchange to Lotus Notes ND6 Migration Engineer: October 2003 – February 2004
2nd Level Pre-, Production-, & Post-End User Migration Support.
One of 8 Migration Coordinators/Engineers/Desktop Support team members, remotely supporting via open phone lines, 15+ Desktop Engineers migrating 2500+ Groupwise users & 6500+ Exchange users from 120+ remote sites, for both Wachovia Bank & Wachovia Securities.
Troubleshoot Notes Client installation issues, and Notes mail migration issues, (mail forwarding rules, message counts, archived mail, customized migration docs, .pst files, address books, schedule plus, etc…) using ADT and CMT tools.
Atofina Chemicals, Philadelphia, Pa.
Lotus Notes R5 Administrator: April 2003 – August 2003
2nd Level Support for 3,200+ Notes users: R5.0.12 Client/R5.0.8 Server
Troubleshoot e-mail, calendaring & scheduling issues.
Register, recertify, rename and lockid/delete/terminate users
Move user’s certifier’s, move mail files between servers
Create Mail-In and TeamRoom databases
Create Groups, modify ACL’s, and restore mail files
Change user’s id’s, Notes Client & Domino HTTP password resets
Retrieve deleted user’s mail files & local address books from AdminP
Approve/Reject requests in AdminP
Resolve remote user’s issues using Tivoli
Create & Manage userid’s via web-based UserID Management Tool
Create Network ID’s in Win2K Enrollment Database
Wood Technical Solutions, Plymouth Meeting, Pa.
Lotus Notes R5 Developer: October 2002 – January 2003
Create & support Lotus Notes R5 databases & applications, Maintained & coded databases with Notes R5 Formula Language, (@Functions, @Commands)
Worked on Forms, Pages, Views, Outlines, Framesets, & Agents, Interact with users, identify & document requirements based on discussions with users.
Novartis Pharmaceuticals, East Hanover & Florham Park, NJ
Lotus Notes R5.0.9 Administrator: June 2002 – October 2002
North American Regional Hub Support Center
Engine Project: Domino R5 Server Infrastructure Upgrade and Migration.
Build new Domino R5 single/partitioned, clustered, hub and mail servers.
Complete inventory and documentation of 85 Notes Servers.
Remotely installed Veritas NetBackup on Notes Mail server.
Trained other Notes Admins on how to install O/S, install 3 partitioned Domino servers and migrate data to newly built servers.
Hardware modification and BIOS upgrade:
Upgrade System Rompaq, Option Rompaq, & Remote Insight Board firmware.
Create arrays, logical drives, modify controller settings and modify Remote Insight Lights Out Edition firmware.
Create and document server diagnostics, and verify Boot sequence.
Prepare Domino Server for migration:
Create configuration record using CRST (Configuration Record Scripting Tool).
Create standard Boot diskette for Win2K automated installation
Install, Migrate, Test Domino Server:
Install Win2K OS, create SAN partitions, configure SecurePath software.
Install Domino 5.0.9a Server and migrate data to new server.
Test Win2K and resolve NT application, security and systems errors.
Test Domino Server prior to operational release.
Carpenter Technology, Reading, Pa.
Lotus Notes R4.65 & R5.08 Administrator: May 2002 - June 2002
3rd Level Support for 2000+ users in mixed environment
Update Notes Standards & Procedures database, Register Notes Users, Add/Delete RightFax users, Restore Mail Files
Create Mail-In Databases, ACL changes/modifications, Add/Delete users from groups
Monitor Mail.box and log files for 26 servers, Process AdminP mail file deletions, Replace design of mail template, Modify users Out of Office agents in Domino Designer
City of Philadelphia, Philadelphia, Pa.
Lotus Notes R5 Administrator: April 2002 - May 2002
Mayor’s Office of Information Services and Department of Recreation
Part of team migrating 10,000 CC:Mail users to Notes R5.08, Migrate & Register new users, Modify person docs and ACL's
Create agent to change name format display in local address books, Create new users, change user passwords, grant permissions, create shares on Windows 2K server, Replicate mail files and Domino Directory to clustered servers
Modify IP addresses on DNS lookup table, Create Archive mail folders & modify settings, Install client on desktops & modify location docs
Install and modified Notes client & notes.ini file on Citrix machines
Create/Configure Dircat & Directory Assistance, Replace design on mail files, Cleanup ACL's on various databases.
Modify notes.ini to disable CalConn and Sched per clients request, Create agent to automatically sort names in dircat.
WWD Technology Group, Wilmington, DE
Lotus Notes R5 Administrator: March 2002 - March 2002
One week assignment rebuilding a few Domino Servers for a very small Notes client.
Recertify users to include additional OU name, and resolved issues with duplicate server documents and connection documents.
Configured transaction logging & message tracking, Create & Setup Mail-In database, Edit Master Recovery Authority List for password & ID recovery.
Modified server document to enable HTTP task for iNotes webmail access, Modified ACL’s for mail files & person docs for non-Notes mail users to include forwarding address.
Symphony Healthcare Services, Baltimore, MD
Lotus Notes Trainer: October 2001 - January 2002
Traveled across the USA, training corporate users on R5 in classroom environments, in Dallas, Chicago, Phila., NYC, Columbus, Florida, & Boston.
Designed 4 hour classroom agenda, used to train employees on usage of email, calendaring, scheduling, address book, replication, modifying workspace page, password changes, and overall user navigation of R5 interface.
IBM at United States Federal District Courts, Various cities, VA
Lotus Notes R5 Administrator: July 2001 - August 2001
Traveled throughout Virginia, as part of team, migrating CC:Mail and Groupwise users, for the U.S Federal District Court System. IBM overstaffed the project, and after one month laid off 20 contractors.
Mercedes-Benz USA (DaimlerChrysler), Montvale, NJ
Lotus Notes R5 Administrator: 2nd/3rd Level Support September 2000 – February 2001
GroupWise to Notes R5 Migration Project: 2000 users
Responsible for four clustered mail servers
Update server docs, group docs, person docs, notes.ini, connection docs, configuration docs, create new replicas & groups, schedule replications, move mail files between servers, modify ACL’s, register new users, restore users mail files, create mail usage reports & mail probes.
Troubleshoot mail routing via logs, mail.box, routers, & modify location documents, Setup Master Recovery & Authority List to recover ID's and Passwords
Configure and monitored multiple MAIL.BOX databases, Maintain Deny Access List / Terminations Group
Created simple and server based agents in Domino Designer, Created ACL change, File, Replication, and Statistics Monitors
Create Mail-In Databases, associated mail files & ACL groups, Resolve & close trouble tickets.
Troubleshoot users remotely using LANDESK & post-migration user issues, Trained second-shift migration administrators
Groupwise to R5 Notes Migration preparation, execution, verification. Run GroupWise mailbox maintenance to "clean up" users mailboxes prior to migration
Run Binary Tree Migration Tool, Create mail forwarding rules in GroupWise, Modify distribution lists & aliases in GroupWise mailboxes
Quest Diagnostics, Collegeville, Pa.
Lotus Notes R4.63 Administrator: June 2000 – August 2000
Supported Notes multiple domain environment, including 3 hubs, 4000+ Notes users and 4000+ Exchange users
Register, rename, and delete users in Notes 4.63
Move mail files between Notes servers, modify location docs for laptop/desktop users, name changes, compact, fixup, etc….Modify person docs in NAB, ACL's, add/delete users to groups, etc...
Create new groups, new mail-in databases, new replicas, etc., Delete full text indexes remotely to free up disk space.
Approve file deletions using AdminP, Log analysis of 31 mail servers, Resolve outstanding trouble tickets.
Using SMS Administrator, remotely copy users mail files to archive databases prior to deleting users
Ernst & Young, New York, NY & Lyndhurst, NJ
Lotus Notes R4.57 & R5.03 Administrator: March 2000 - June 2000
Supported Notes environment consisting of 11 domains, including 3 shared domains and 1 hub, 100K+ person documents, 65K+ groups, 26 Internet Mail gateways, and 2.1GB combined Public Address Book.
Upgraded 15 servers from 4.57 to 5.03
Daily Log Analysis of 10 servers, Created/Modified Groups
Modified ACL & Rename users, Create new replicas, Installed Arcserve on NT/Domino servers & PC Anywhere on Notes R5 test server
Created new domain & new test server environment.
US Tobacco (UST), Greenwich, CT
Lotus Notes R5 Administrator: August 1999 - December 1999
Migrated 1200+ users from CC:Mail to Notes 5.01
Coordinate communication between various migration groups
Installed/Configured Notes 5.01 Client on hundreds of desktops & laptops in Greenwich, Nashville, Chicago and Kentucky.
Documented Standard Operating Procedures to install Notes client, on desktops & laptops using text & screen captures
Create shared calendars and bookmarks to other users calendars, Modify Calendar ACL rights for users, Migrate Organizer to Notes 5.01
Migrate Archive mail files from CC:Mail to Notes 5.01, Fix Network Cards and enable TCP/IP service
Maintain/Move Wininstalls to various nationwide regions, Modify Location & Connection documents for desktop & remote users
Configure Dial-Up Networking for remote users, Create Mobile replicas, replace design of template files.
User troubleshooting/handholding during & after migration and Y2K desktop upgrades
Federal Reserve Bank of Philadelphia, Pa.
Lotus Notes R4.63 Administrator: March 1998 - July 1999
Managed small team in preparation of CC:Mail migration and Notes Upgrade, Migrated 900+ users from CC:Mail to Notes 4.61d using LN Migration Tool
Migrated users archived mail files locally, using LN Migration Tool, Installed CC:Mail MTA on CC:Mail server, Installed new Domino Server on NT server
Monitor SMTPMTA Inbound/Outbound Work Queues, Configure Replication Scheduling, Upgraded 400+ workstations from 4.1 to 4.6.3
Maintain/Modify Public Address Book, Location Docs, & ACL’s, Troubleshoot migration issues
Created SOP to train new Notes users on upgrade, & SOP to upgrade machines from 4.1 to 4.6.3
Air Products & Chemicals, Allentown, Pa.
Lotus Notes R4.57 Administrator: April 1997 – December 1997
Maintain & modify NAB, Performed Workstation Installs of Notes R3.x & R4.x, Troubleshoot Mail Routing, ACL modifications
Created new databases, event & statistic monitors, scheduled replications, Restore both Notes & MS Mail mail files.
Designed various SOP's for 1st level support
Hoffman-LaRoche, Nutley, NJ
Lotus Notes 2nd Level Support: September 1996 - March 1997
Upgraded few notes servers running notes R3.1 to R4.11, Configured notes servers to run multiple protocols
Replicate databases & modified ACL’s, Established new NT users & assigned rights & passwords
Migrated 2000+ CC:Mail users to Notes, Migrated 5000+ ALL-IN-1, MAILWORKS, & CC:Mail users to MSExchange
From November 1991 to September 1996, worked as PC & Mainframe Help Desk for: Johnson & Johnson, Pfizer, and The Greif Company (Former 135 year old apparel manufacturer for Perry Ellis and Ralph Lauren men's suits.)
EDUCATION:
FRAMEWORKS, Trevose, Pa. 2005
Administering IBM Lotus QuickPlace 3
PRODUCTIVITY POINT INTERNATIONAL, Chicago, Illinois 2004
Administering the Lotus Domino R6 Environment: Operating Fundamentals
Administering the Lotus Domino R6 Environment: Building the Infrastructure
Administering the Lotus Domino R6 Environment: Managing Servers and Users
GLOBAL KNOWLEDGE NETWORK, King of Prussia, Pa. 2001
Implementing a Domino Infrastructure (R5)
Deploying Domino Applications (R5)
Maintaining a Domino Server Infrastructure (R5)
Maintaining a Domino User (R5)
NETLAN, New York, NY 1999
Domino System Administrator Update Course for Lotus Notes 5.0
Lotus Help Desk Support for Notes 5.0
PRODUCTIVITY POINT INTERNATIONAL, Allentown, Pa. 1997
Lotus Notes R4.5 System Administration 1 Course
INFORMATION COMPUTER SYSTEMS INSTITUTE, Allentown, Pa. 1995
Earned a Certified Netware Administrator Certification.
THE CHUBB INSTITUTE, Parsippany, NJ 1991
Earned a Diploma in Computer Operations. |