Sushma Shajy
404,Mulund Mayur, Mhada Colony, Mulund (East), Mumbai –400083
Mobile : +91 9867001225
Email: sushma_thomas@yahoo.co.in; sushma_thomas@hotmail.com
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Technical Expertise:
Operating System : Windows 2000 Professional, Windows NT 4 Workstation,
Windows ME/XP, Windows 95/98.
Backup Servers : Windows 2000 Server, Windows NT Server. Veritas Backup Exec 9.1,
Windows 2003 Server
Software : Lotus Notes 4.6 and R6, Windows NT Backup Exec Ver. 4.0, Norton
Antivirus Corporate Edition, Macfee Antivirus Version 4.6, Vscan Antivirus 7.0.1, Ms Outlook 2000, Microsoft Products like MS-Office, Open Office. Acrobat Reader 6.0, Epo agent Ver 2.0.9.4, Iora Replicator ver 9.1,Vnc 4.0,Sametime 3.0,Ftp 1.0
Database : Lotus Notes R6.0.5,Microsoft Access 2000,
Networking : TCP/IP, DHCP, DNS and VPN.
Hardware :
Desktops and Laptops: Desktop Computers like HP-Vectra VL 8i, HP-Kayak, Zenith OneUp PC’s and locally assembled PC’s. Laptops like IBM ThinkPad 600E and T20, Compaq Armada M700 & 7400, Wipro Acer, Dell Latitude C600, Toshiba, Fujitso.
Peripherals: Line Printer, Dot Matrix Printers, Network Printers HP-5000N and 4050TN, HP-DAT Drive 12/24GB.
Education / Certifications:
Bachelor of Science - 1998 from Mumbai University
Diploma in Software Management – 1999
Microsoft Certified System Engineer (MCSE) – 2000
IBM Lotus Certified Professional (LCP) – 2006
Prefessional Experience: IT Experience: 5 years.
1. Atlas Copco (India) Ltd (Jan 2005 to Jan 2006)
Atlas Copco (India) Ltd. is a public limited company and is a part of Swedish multinational Atlas Copco AB. Atlas Copco (India) Ltd. is engaged in manufacture and sale of Air & Gas Compressors, Construction & Mining Equipment and Industrial Tools. It has manufacturing facilities located at Pune and Nasik and sales and service offices spread all over the country.
The project involved smooth functioning of IT operations, Database Designing in Lotus Notes,Network Administration, System Administration, I was actively seeking a progressive responsible and client-oriented position in the Lotus Notes Administration and Designing role, where troubleshooting skills were used for improving organizational productivity.
I had been maintaining the Lotus Notes / Domino R6.0.3 environment since January 2005 which included the designing, administration, functionality and end-user support of Lotus Notes on a Windows platform.
Lotus Notes Admin-Database Designer /System-Network Administration
• Lotus Notes Admin & Database Designer
- Designing Databases in Lotus notes on Job Request database and Inventory database for Gecia division.
- Create & support Lotus Notes R6 databases & applications, Maintained & coded databases with Notes R6 Formula Language, (@Functions, @Commands)
- Worked on Forms, Pages, Views, Outlines, Framesets, & Agents, Interact with users, identify & document requirements based on discussions with users.
- Create Client Request Databases, ACL changes/modifications, Add/Delete users from groups
- Monitor Mail.box and log files for mail server, Process AdminP mail file deletions, Replace design of mail template, Modify users Out of Office agents in Domino Designer
- Migrate & Register new users, Modify person docs and ACL's
- Change name format display in local address books for consultants, Create new users, change user passwords, grant permissions, create shares on Windows 2K server, Replicate mail files and Domino Directory to clustered servers
- Create Archive mail folders & modify settings, Install client on desktops & modify location docs
Install and modified Notes client & notes.ini file on windows machines
Replace design on database files, Cleanup ACL's on various databases.
Recertify users to include additional OU name, and resolved issues with duplicate server documents and connection documents.
Designed 4 hour classroom agenda, used to train employees on usage of email, calendaring,
Scheduling, address book, replication, modifying workspace page, password changes, and overall user navigation of R6 interface•
Restore users mail files, create mail usage reports & mail probes.
Create new replicas & groups, schedule replications, move mail files between servers,
Register, rename, and delete users in Notes 6.0.3
Move mail files between Notes servers; modify location docs for laptop/desktop users, name changes, compact, fixup, etc…. Modify person docs, ACL's, add/delete users to groups, etc.
Create new groups, new replicas, etc., Delete full text indexes remotely to free up disk space.
Accomplishments
- Monitoring Iora replicator console for resolving conflicts on daily basis
- Designing Databases in Lotus notes on Job Request for Gecia division.
- Network Maintainance, Updation, Expansion and Management
- System Configuration, Deployment, Maintainance and Management (Servers, Workstations, Desktops, Printers, Plotters, IP Phones
- Configure and Manage DHCP, WINS, Domain Controllers
- Lotus Notes Server Application, Mail and Replication Updation, Maintainance and Management
- Communication Tools configuration, Deployment, Evaluation and management
- Helpdesk (User support, assistance)
- License (Autodesk, Euclid, ICEM CFD, Rational, Microsoft etc) management
- Norton Antivirus Corporate server configuration, deployment and management
- Veritas Backup Exec Configuration, deployment and management
Remote patch & Service pack deployment and management.
• System-Network Administration
- Network comprises of 60 desktops & 6 servers
- Maintaining Windows NT Domain Controllers
- Remote installation and scanning of Norton antivirus. Detection and removing virus through Symantec system center.
- Co-ordination with Communication Circuit Provider Gateway systems as when latency varies
- Installation, Configuring & troubleshooting of Win-2000, Win-NT 4.0 workstations, MS-Office 2000, Lotus Notes, Sametime 3.0 for sending post-its,
- Monitoring Iora Replicatior for replication of data from master server in Belgium to Replica server in India.
- License availability issues, upgrade of the release & versions for all Cad s/ws such as Euclid Drafter, Euclid 3D, CAD Access, CATIA., Inventor
- Vendor co-ordination for Hp and Comapq Pcs
- Training to end-users on Lotus notes and Ftp
- Manage Veritas Backup Exec 9.1
- Net conferencing through Voloview
2. Computers Maintainance Systems Limited (CMS) (July 2000 to Dec 2004)
CMS Systems & Network Integration group provides the complete range of products and services in the area of advance computing and communications.
Was stationed in the following reputed firms:
1. ICICI BANK Ltd (June 2003 to Dec 2004)
Technical Support Engineer
- Maintain Microsoft Windows 2000 Server, users accounts and backup.
- Manage and Maintain entire setup of ICICI Bank, this includes installation and Configuring of ICICI Bank software on multiple platforms and different hardware’s and replicate the same at different branches in India.
- Support for Netmeeting
- Implement TCP/IP core networking services like DHCP, DNS, and WINS using Windows NT/2000.
- Installation of File & Print Server includes creating users and groups in a new domain.
- Maintaining Desktop policy that includes setting up ICICI std wallpaper, password protected screensaver, prohibit users from accessing network properties or changing display properties.
- Maintaining standard Domain Naming Convention for all the nodes on the network.
- Strictly restrict users from Open Shares all over Maharashtra.
- Manage backups using Windows NT Backup Exec.
- Configuring Terminals for remote access using dial up and setting up Vpn.
- Coordination with Helpdesk,Vendors
- Documentation of several procedures and processes including asset management, users accounts and groups, network policies, etc.
Accomplishments
- Set up and maintaining a company wide anti-virus software on clients.
- Upgraded clients to Windows 2000 Professional without affecting business functionality.
- Maintaining up procedure and process for Helpdesk.
- Asset Management for inventory and auditing purpose.
- same on different remote sites as & when required.
2. Thermax Limited (July 2000 to June 2003)
Thermax Limited is a leading Industrial boilers manufacturing multinational company, having collaboration with Babcock & Wilcox located in USA.
The project involves smooth functioning of IT operations, Network Administration, System Administration, New purchases of H/W and S/W, System maintenance (H/W & S/W), Disposal of outdated systems / Peripherals.
Technical Support Engineer
- Network comprises of more than 860 desktops & 6 servers
- Lotus Notes Domino 4.6 user administration & end user support.
- Enterprise backup on 12/24GB DATs using Win-NT backup utility.
- Installation, Configuring & troubleshooting of Win-95, Win-NT 4.0 workstations, MS-Office 97, Lotus Notes Client and hardware support for 860 nodes
- Manage Network Printers HP-5000N and Print Servers.
- Vendor co-ordination.
- Training to end-users.
- Maintain ISO documents for backup and responsible for entire procedure.
- Manage Helpdesk Operations.
Accomplishments
- Installing, Configuring and Troubleshooting of OS Win-95 & Win-NT 4.0 workstations and Software’s like MS-Office 97, Lotus Notes Client, and Norton Anti Virus on 860 nodes with in committed period.
- Computerization at Thermax India branch offices.
Personal Details:
Date of Birth:
10th April 1978
Languages:
English, Gujarati, Malayalam, Hindi and Marathi.
References:
Available on request |