Paid Technical Support
Our value proposition is our many years of Lotus Notes / Domino expertise going back to version 2 of Lotus Notes. A fast answer is cost-effective.
Single Incident Support | LTSupportSingle | $200.00 |  |
1 Year of Bronze Support PackageUp to 5 incidents | LTSupportBronze | $950.00 | |
1 Year of Silver Support PackageUp to 10 incidents | LTSupportSilver | $1,800.00 | |
1 Year of Gold Support PackageUp to 20 incidents | LTSupportGold | $3,200.00 | |
1 Year of Platinum Support PackageUp to 50 incidents | LTSupportPlatinum | $7,500.00 | |
"Out of all of the outside consultants that I work with, you guys are my favorites because you are very good at staying in communication with the client and you're very good at coming through your the promised delivery dates."
Sarita L. Livit
Director of Operations
SoftWise Corporation
Incident Defined
An incident is defined as 1 request for support where support can be successfully delivered by LavaTech in 1 hour or less. We will notify you prior to beginning the work if we believe the incident is going to require additional time to complete. For example, a development project would not be considered an incident - we offer separate consulting services where we can produce a formal estimate for those cases. Incidents are intended to resolve short to medium technical problems in a rapid response manner.
1 Year Defined
1 year of support means 1 full year from the date of signup. For example, from December 1, 2006 to December 1, 2007. It is advantageous to purchase enough incidents to cover what you believe you will need for 1 year given that the cost per incident decreases as the number of incidents rises.
Online Meeting Technology
We use gotomeeting.com for our online meeting needs. Uses internet port for easy access even behind most firewalls.
Special Needs
If these packages fall outside your specific support needs, please email sales@lavatech.com and outline what you need in terms of Notes/Domino support. Also, if you are looking for custom application development, please let us know as well. We would be happy to provide you a quote for your work.
Questions about Support?
Send any questions you have about our support service to paidsupport@lavatech.com